From our experience we are aware that many customers have questions either before or after making a hotel reservation. BookTravelnStay.com has created a comprehensive list of frequently asked questions (FAQ) to help you. Please take some time to read it carefully - as a majority of your questions will be answered on this page.

Our Office Hours are Monday to Friday 09.00 am to 5.30 pm GMT . Messages received outside of these hours are not valid until the next business working day.

Reservations By Phone

If you prefer to make your hotel reservation by telephone please call +44 (0) 1480 212898. Our experienced travel experts can assist and recommend hotels based on your preferred location, budget, facilities and hotel (if applicable). We will be happy to put together a list of hotels with best price we can offer. A valid credit card is needed to make a reservation.

Cancellations

If you've previously made a hotel reservation on our website BookTravelnStay, it must be cancelled through this webpage. If you would like to cancel your booking you can do it directly online. Be aware that each hotel listed on our website has it's own booking, cancellation and amendment policy. Your booking will be cancelled and you will receive confirmation of the cancellation to your registered email address.

Amendments

Each individual hotel has it's own amendment policy. Any amendments to confirmed bookings will have to be made in writing and will be subject to a handling fee and must be received by BookTravelnStay.com at least 96 hours before arrival date during office hours, unless otherwise specified.

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